SDGs &
Single Chapter Report
Stakeholder Zone
KEMFLO values the opinions of stakeholders and actively communicates to grasp significant sustainability issues, incorporating them into the corporate sustainability development blueprint. Based on industry characteristics, it refers to indicators such as GRI Standards and Sustainability Accounting Standards (SASB), and considers the international standard AA 1000 Stakeholder Engagement Principles to identify and prioritize the degree of relationships with stakeholders.
This company is located at2024The company has established a customer service management policy, aiming to build a good cooperative relationship in customer relations and communication through regular and irregular meetings and visits, as well as quarterly and monthly performance reviews or audits, in order to achieve consensus and synergistic cooperation on both parties' short, medium, and long-term development goals and social responsibility planning.
To serve customers nearby, manufacturing centers and dedicated customer service offices are set up in Taiwan headquarters, Nanjing in mainland China, and the West Coast of the United States. Dedicated service windows are established to support both parties in the planning and execution of environmental management, social responsibility, and hazardous substance control. Not only do they provide necessary and sufficient information in a timely manner to meet the requirements of downstream customers or public sectors, but they also implement necessary activities, surveys, confirmations, audits, and related data collection in accordance with customers' corporate social responsibility programs.
To confirm customer satisfaction with the quality of our services, our company conducts customer satisfaction surveys in the first quarter of each year or upon project completion. Customers can provide feedback on the quality and effectiveness of our services through ratings, comments, or comparisons with our competitors. Our dedicated customer satisfaction team not only provides specific responses to customers and tracks the improvement progress of relevant departments, but also analyzes data to identify underlying issues, compiling reports for senior management as a reference for medium- and long-term operational plans. Our company in2025Implementation in the first quarter of the year2024Annual customer satisfaction survey results80%The response rate of the above questionnaire, with the satisfaction level of our company exceeding the "satisfied" level, reached90%。
In addition, customers of the company can also communicate through the company's website.B2Bcommunication, our company has also established a "Customer Complaint Management Procedure," requiring relevant departments to respond after receiving customer complaints.24Reply to customers within hours, and in5Provide a preliminary analysis report within a working day, our company2025The preliminary analysis report of annual customer complaints shows a response timeliness rate of90%。
The company's customer communication and complaint contact information is as follows:
Customer communication website:www.kemflogorup.com
Customer complaint hotline: (○8）752-4736 #5509 (Quality Control Department)
Customer Communication / Customer Complaint Mailbox:customerservice@kemflointernational.com.tw
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